To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at contact@hausofghold.com . Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at contact@hausofghold.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Discounts & Coupons
Discounts and promotions can not be combined or stacked on sale items.
Refunds
All Sale items are Final Sale. We do not offer Refunds. If item is damaged please see exchange or damage section for reference.
Disclaimer: Haus of Ghold is an independent jewelry company with no affiliation to any trademarked brands whose materials we may utilize in our creations. We acquire all designer materials legally from reputable and independent sources and skillfully repurpose them into unique and original designs. Our pricing reflects the modifications, additions or replacements made to the materials, as well as the time and effort invested in crafting each piece. We do not profit from the use of trademarked materials. By purchasing from us, customers acknowledge and accept these conditions.